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AlvinaD
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Message 1 of 2
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Pages stuck in queue

HP Recommended
Hp Envy 5530
Microsoft Windows 10 (64-bit)

My printer keeps printing the same thing over and over. I can't print anything else. It is wasting ink and paper. I ran a scan from the HP scan and print doctor app. It just tells me pages are stuck in queue but does not tell me how to remove them or where to open the queue. I know there has to be a place to find that either on my computer or the printer it's self. Any and all help would be awesome 🙂 Thank you 

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DavidSMP
Retired
Retired
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Message 2 of 2
Flag Post
HP Recommended

Hi @AlvinaD,

 

Thanks for reaching out to the HP community. Good day.:) I understand that you require assistance with the printer not printing correctly with the print jobs stuck in queue. It will be a delight to assist you with this.

 

Terrific description, splendid effort and stupendous diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are a valued HP customer and I take it as a privilege to share this platform with you. 🙂

 

For better clarity and to assist you better, I would require more information regarding this.

  • Did this happen after a power surge or a power outage?
  • Did it happen after a software or windows update?

For a start please perform all the prescribed steps from this link: https://support.hp.com/us-en/product/hp-envy-5530-e-all-in-one-printer-series/5304881/model/5304882/...

 

Please keep me posted. I will keep a watch for your reply. Please perform all these steps patiently and diligently as this should do the trick for you.

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you.  🙂

 

To simply say thanksplease click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

 

DavidSMP
I am an HP Employee

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