• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 10:43 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Microsoft Windows XP

I tried  to print a document and got a paper jam notification.  I cleared the jam from the back of the printer, then tried to print the document again.  Same problem, same place.  I've cleaned all the printer rollers even though I haven't even printed enough pages to go through the first ink cartridges.  Cleared all the paper jams from the printer.   Checked and double checked for small pieces.  Checked paper tray, front entrance, top entrance and back.  Still each time I try to print a document it gets stuck in the same spot in the back of the printer.  I also left the printer on and disconnected it completely. In addition unplugged it from the wall socket.  Waited 5 minutes and repulgged everything back in.  The printer came back on.  I tried to print the document again and it .... paper jam.... same place.  

Any ideas what else to do?  I'm frustrated, it's a new printer and should not be having these issues!

1 REPLY 1

‎05-30-2017 11:19 PM

HP Recommended

PROBLEM SOLVED - It was indeed a small piece of paper that I could not see.  Finally found it.

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.