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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2017 07:53 AM

HP Recommended
Product: HP Color Laser Jet 4700dn

Error 13.12.03 Jam

Paper seems to jam as it is coming through theh Stacker Stapler.  Paper is crumpled/accordion pleated across the page - approximately 1/3 to 1/2 the length of the sheet. 

Doesn't seem to matter if printing single or duplex.

Have tried several types of paper - same issue. 

Suggestions?

1 REPLY 1

‎03-01-2017 03:21 PM - edited ‎03-01-2017 03:27 PM

HP Recommended

Output Device error message

13.12.03 = entrance sensor not escaped

Paper has "accordian" or "folded" look because as it feeds through the machine- its gets to a set of rollers that arent spinning, so the preceding rollers are basically pushing the paper to look like that.

 

I forget on these models, Can you just remove the stapler/stacker and print to the normal output tray. If so, just set that component off. It was several years ago that I has to replace one of these for a customer, had to buy just an eniterly new stapler stacker unit as no parts were available.

 

It could always be something like dust on a sensor, so tray and clean the accesory as best you can. They are heavy, be careful when setting off to clean.

 

I am not a HP employee. I am a service tech on these forums researching topics and offering my best guess to aide in your troubleshooting.
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