Paper jam in Envy 7155 printer

[kapoo]

I have a paper jam in back of the printer. I can see it but the paper tray won't allow me to put my hand in there to pull the paper out. Is there a way to remove the double paper tray?

[sandytechy20]

@kapoo

Welcome to the HP support community.

I understand that you are getting a paper jam issue, I am glad to assist you.

Clean the rollers inside the ink cartridge access area.

• Turn off the printer, and then disconnect the power cord.

•   WARNING:
• To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

• Open the ink cartridge access door.
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers inside the printer, and then rotate the rollers upwards with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• 
• Allow the rollers to dry completely (approximately 10 minutes).
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then turn on the printer.

Clean the rollers behind the ink access area of the printer.

• Turn off the printer, and then disconnect the power cord.

•   WARNING:
• To avoid risk of injuries or electric shock, disconnect the power cord before reaching inside the printer.

• Open the ink cartridge access door.
• 
• Pull out the paper path cover.
• 
• Lightly dampen a lint-free cloth with distilled water, and then squeeze any excess liquid from the cloth.
• Press the cloth against the rollers, and then rotate them upward with your fingers. Apply a moderate amount of pressure to remove any dust or dirt buildup.
• 
• Allow the rollers to dry completely (approximately 10 minutes).
• Insert the paper path cover back into the printer.
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then turn on the printer.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.