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- Printers Archive
- Paper jam message

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03-23-2017 01:38 PM
My LaserJet MFP M426 fdw keeps giving me a message sayng there's a jam in the cartridge area. I've repeatedly removed the cartridge, checked and there's no jam. Tried turning the printer off and back on, but it still says there's a jam. Has anyone else had this problem? Any advice on how to resolve it? My printer is only 6 months old.
Thanks.
KB
03-23-2017 02:04 PM
Hello, almost sounds like a sensor in the paper path is stuck. I would try using a manila folder to floss the path. First remove the tray, then slowly push the folder through the path to see if it pushes it back in place.
Hope this helps....
