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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-23-2017 01:38 PM

HP Recommended
Product: LaserJet Pro MFP M426 fdw
Operating System: Microsoft Windows 7 (64-bit)

My LaserJet MFP M426 fdw keeps giving me a message sayng there's a jam in the cartridge area.  I've  repeatedly removed the cartridge, checked  and there's no jam.   Tried turning the printer off and back on, but it still says there's a jam.   Has anyone else had this problem?  Any advice on how to resolve it?  My printer is only 6 months old. 

 

Thanks.

 

KB

1 REPLY 1

‎03-23-2017 02:04 PM

HP Recommended

Hello, almost sounds like a sensor in the paper path is stuck. I would try using a manila folder to floss the path. First remove the tray, then slowly push the folder through the path to see if it pushes it back in place.

 

Hope this helps....

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