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‎02-16-2017 05:01 PM

HP Recommended

Have a HP Envy 4502 e all in one series .  It has a paper jam.  Said to take back off and remove jam.  I can not figure out how to get back off.  Tried looking in the booklet.  Tried looking all over this site. NOTHING.  Then of course when I go to support am told it is out of warranty.  I know that.  I just don't know how to get the back off to remove the paper jam!!

1 REPLY 1

‎02-17-2017 12:46 PM

HP Recommended

@Ravenwings

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting paper jam issue on HP Envy 4502 printer.

I would like to help you out with this issue today.

  • Clear any jammed paper from the printer.
  • Clean the paper rollers behind the cartridge access area.
  • Make sure that the printer is placed on a flat surface.

Click here to refer the document and perform troubleshooting steps to fix this issue.

 

If the issue is resolved and you appreciate my help,

Please click the "Accept as Solution" button and the "Thumbs Up".

Let me know how you make out.

 

Cheers.           

Sandytechy20
I am an HP Employee

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