Paper jams everytime I try to print on my HP Envy 4500.

[jan74]

Paper jams everytime I try to print.  I clear the jam, it just happens again.  I've gone through the trouble shooting steps.

[MKazi]

@jan74

Let me take a moment to thank you for posting on the HP Support Forums. 

I came across your post and would like to help. I read that you have an HP ENVY 4500 e-All-in-One Printer and the paper jams every time you try to print. You have cleared the paper jam and also followed a few steps and the issue still persists. I appreciate the steps you have performed and have certainly done a good job.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Disconnect the power cable from the printer while the printer is still ON.
• Disconnect any other cables if connected the printer.
• Press and hold the printer’s power button for 15 seconds.
• The printer should be directly connected to the wall outlet and not to a surge protector. Reconnect the power cable to print and the printer should power ON by itself. If the printer doesn’t power ON then please manually power it ON.

Once you have performed the above steps, please perform the detailed steps for clearing and avoiding paper jam: http://hp.care/2hRzBDb. 

NOTE: If you have already performed any of the steps then you may skip that step and continue with the next one. 

I sincerely hope this fixes the issue. Let me know. Cheers! 🙂