Paper tray not lifting

[Brodzki]

All of a sudden my paper tray won't lift up when it is put into the machine. Doesn't matter how much or how little amount of paper is in the tray. I've checked all springs, and everything is in place. I can manually trigger the tray lift but the machine isn't doing it.

[DavidSMP]

Hi @Brodzki,

Good Day! Thanks for stopping by the Hp forums.  I understand that you require assistance regarding the paper tray not picking paper or lifting. It will be a genuine pleasure to assist you with this. 

Superb description of the issue before posting.  Kudos to you on that score.  It is always a privilege to work with technically competent customers like you.  You are a valued HP customer and it is paramount to assist you here. We greatly appreciate you for doing business with HP. I take it as a privilege to share this platform with you. 

For better clarity and to assist you better, I would require more information regarding this.

• Have you tried to make a few copies directly from the printer without any intervention from the computer and check if the tray feeds paper?
• Have you bypassed power strips?

Please perform all the prescribed steps from this link: http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N911/4322914...

If it does not work, then there is a hardware issue the printer and please contact HP phone support to get the printer replaced or upgraded. Steps to contact HP phone support.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Hope this helps.   I genuinely hope the issue gets resolved without hassles and the unit works great.   Please reach out for any issues and I'll always be there to assist you. 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

 If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 

Take care now and have a splendid week ahead.