Photo Copy is coming in a reduced size. Printing function is working o.k.

[Sathyaa12]

While photo copying, copy is coming in a reduced size. 

Printing is happening as per selected size and there is no issue. 

Can someone suggest, what to do and how to do? Is there any option on printer panel to bring the copy size to 100%? OR does it needs to be reset to factory settings? If it is so, how to do?

Thanks.

[Chimney_83]

Greetings @Sathyaa12, 

Welcome to HP Forums and Thanks for the post. 

I understand that your printer is making copies at a reduced size. 

Don't worry, I will be glad to help. 

Have you made any changes to the settings of the printer?

The printer you are using does not have any controls to change the copy settings using the printer control panel. 

As a workaround, please refer to page number 55 in the printer manual, where it is mentioned that you can scan the document to your printer and print it. 

Please click here for the printer manual. 

You can also refer to this HP Forums post where the same solution was provided. 

Let me know if this helped. 

[Sathyaa12]

Thanks for your response. Tunr around option was aware to me but it is time consuming. 

Tried the solution referred in "HP forums post" and is not working. Please suggest if some has some other options to try out. 

[Jeet_singh]

Hi @Sathyaa12,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested and still having the issue, don't worry as I have a few other steps which should help to resolve this issue,

While in the Copy menu, press the Up and Down buttons to select among settings.

Paper Size: Selects paper size and paper type. A plain paper setting will print in plain paper normal print quality. A photo paper setting will print in photo paper best quality.

Resize: Actual size makes a copy that is the same as the size of the original, but the margins of the copied image may be clipped. Resize to fit makes a copy that is centered with a white border around the edges. The resized image is either enlarged or reduced to fit the size of the selected output paper. Custom Size allows you to increase the size of the image by selecting values greater than 100% or reduce the image size by selecting values less than 100%.

Lighter / Darker: Adjusts the copy settings to make copies lighter or darker.

For more details, please follow this link.

I hope this helps. Let me know if you need any further assistance. I'll be more than happy to help.

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[Sathyaa12]

As i had indicated, my printer number 3636 and it does not have options on printer panel to do the steps referred by you. Any how thanks for your reply.  if you come across any other solutions, please suggest. 

[Chimney_83]

Thanks for the reply, the option to change the copy size is not available on your printer. Request you use the workaround suggested to scan the document and print it. 

Alternately, you can contact our phone support to check if they can provide any other work around. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detects
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Keep me posted. 

Good Luck.