Photosmart 2575 cartridge error "Remove and check color cartridge"

[Phil_E]

I have one of the above all in ones, which has given excellent service until recently. The last 2 colour cartridges (Both were original HP) have been acting up. When the cartridges were first installed all was well but as the ink levels fell to about half, I started getting a "Remove and check color cartridge" warning. I followed the instructions and cleaned the contacts on the printer and the cartridge and the problem seemed to be cured. The some time when I turned the printer on, the message re-appeared. Again, cleaning seemed to redress the problem. As the ink level fell further, the warning appeared more regularly, until at about one quarter, the problem could not be solved. I fitted a new cartridge and all was well again until that too had the self same problem. Now that has reached one quarter and the problem will not go away. As far as I can see, the contacts on both the cartridge and the printer are perfectly clean, the cartridge sits fair and square in it's position and there is no apparent damage to any part of the setup.

Any assistance you can provide to resolve this problem would be gratefully appreciated.

[silvyg]

Hi,

Please go thru this document

http://support.hp.com/us-en/document/c00427221

hope this helps....

Although I am an HP employee, I am speaking for myself and not for HP.

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[Phil_E]

Followed this proceedure with both cartridges. When they were about half full this would solve the problem temporarily but it returned. As they got down to around quarter full this would not make any difference. Have now fitted a new cartridge and the printer is working as it should. Will have to throw away another quarter full cartridge by the looks of things. I will see how this one performs. Thanks for your help.

[ladydove]

Try this. Look at nozzle with magnifying lens if there are fibers use tweezers to rmove them replace cartridge.  This worked for me, no more error message.

[Phil_E]

Thanks for you input but I have now desposed of these two cartridges. The new cartridge worked fine until it was empty, so the problem ones must have been faulty.