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‎07-10-2013 02:22 AM

HP Recommended
@Kyle_W wrote:

Mijuluto,

 

You are having a hardware issue. If you have a pool of ink, then there is something wrong with your print head. If the printer is still in warranty I would contact support.

 

lluttrell,

 

I have sent you the steps via private message. 

 

 

Hi Mijuluto & Kyle - just to clarify, if you have a pool of ink in the printer this doesn't necessarily indicate that the printhead is at fault. In fact it is a lot more likely that there is an issue with the service station being full or maybe a problem with the ink tubes inside the printer. 

Ciara

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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