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- HP Community
- Archived Topics
- Printers Archive
- Photosmart 5510 - part of touch screen dead

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08-29-2013 12:23 AM
Solved! Go to Solution.
Accepted Solutions
11-05-2013 03:20 AM
08-30-2013 06:59 AM
Hello,
You could be having a hardware issue, which the only way to resolve is to replace the unit.
I would suggest doing a hard reset on the printer, and if that doesn't resolve the issue call HP@8004746836.
Hard Reset:
Take out the toner/cartridges
Unplug the power cord from the printer and wall
Wait 30 sec
Plug the power cord back into the printer and wall (Make sure the printer is plugged into the wall and not a surge protector)
Insert the toner/cartridges back into the printer
Let me know the outcome
11-05-2013 02:42 AM
11-05-2013 03:20 AM
10-05-2014 03:21 AM
Hi,
This appears to be a very common fault.
I hope HP QA are aware of this.
A firmware patch moving the position of the [OK] button would make this printer usable for another few years.
Could HP Firmware engineers please use a variable position of the button, to prevent overuse of the cheap pushscreen?
Basically if the buttons could appear in Top Left, Top Right, Mid Left, Mid Right, Bottom Left, Bottom Right with text being in a readable position then the printers would last longer and more brand loyalty would be achieved.
I'm think carefully about which brand of printer I purchase next.
