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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-03-2017 11:41 PM

HP Recommended
Product: Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

I'm about to change ISPs & wish to change from wireless printing/scanning to USB connection.  I've connected the printer with the USB cable supplied. I've turned off the wireless connection on the printer's panel. Although I can print with the printer connected via USB, I can't get my computer to recognise the printer to do any scans. Obviously, I'm missing a couple of steps I need to do, but need some help, please.

2 REPLIES 2

‎05-04-2017 01:05 AM

HP Recommended

Hi,

 

Please re-install printer software and drivers and select USB. You need to pull the cable out first and plug back when the process asking for.

 

Regards.

BH
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‎05-04-2017 10:17 PM

HP Recommended

Thanks for the quick reply, banhein. I think I may have fixed it in the meantime. I'd forgotten about the HP Print & Scan Doctor. I ran it & it fixed some errors. I was able to scan afterwards.

 

If I have any more problems, I will try your solution.

 

Thanks again.

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