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‎11-18-2019 01:03 PM

HP Recommended
Product: CQ877B
I have been using my Hp Photosmart 7510 for years without any issues. Last week, an error message popped up: "The printhead appears to be missing, not detected, or incorrectly installed". I have searched a solution on the internet and tried some: plug off with and without the ink cartridge. Unfortunately, no one worked.  
 
Could you please help me with this issue?
 
 
1 REPLY 1

‎11-21-2019 04:45 AM

HP Recommended

Hi @Agcg

 

Welcome to the HP Support Community. I'd be happy to assist you with the printhead error. 

 

Please try these steps - HP Printers - Resolving Printhead Errors

 

Also, try updating the printer's firmware. Refer to this document for steps - HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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