Photosmart 7520 Scanning Problem

[garytech1]

Hi dutchboy1,

Please check your forum inbox.  

[HinderKinder]

It worked. Thank you, Gary!

[Thomaske]

Hello,

I have the same problem. 

When I want to scan, I get the message 'unable to connect to web service'. I try to click on the apps and it keeps looking for updates. I am sure i am connected to the internet.

After all this, i deleted the printer on E print and when i wanted to put it back in, it said that my mail/password is wrong.

Pleas help my Gerry,

[garytech1]

Hi HinderKinder,

Great glad it worked!

[garytech1]

Hi Thomaske,

Please check your forum inbox. 

[linds514r]

Hi Gary -

Could you send me the instructions please?  I work in the tech dept at my school and have the same thing happening.  I've gone through everything I know how to do, plus everything you have listed to do and I cannot get this to work.  Maddening. I was hoping to get your instructions before calling the company.

Thanks so much in advance.  I really apprecaite it.

Lindsey

[garytech1]

Hi linds514r,

Please check your forum inbox. 

[Thomaske]

Thank you Gary!

It works now!

[garytech1]

Hi Thomaske,

Great glad it worked!

[jjwork]

Hi Gary,

can you please send me the fix as well?

I bought the unit yesterday and it is driving me crazy until I saw this thread.

I have changed the DNS and the other opps do work.

Many thanks

Jason