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‎08-01-2013 09:09 AM - edited ‎08-01-2013 09:12 AM

HP Recommended

I am desperate! I have tried everything from resarting computer, printer, and router. I have disconnected and reconnected both printer and computer from my wireless internet.  I have used the scan and fix doctor thing from hp.  NOTHING WORKS.  My printer hooked up wirelessly and I am running a Windows 7 operating system.  Please help!

 

Also, on the printer it says it is good to go but on the computer it says offline.  This does not change.  Every now and then I get lucky and by a miracle the printer comes online, but not for long.  The next time I need to use it it is offline again.

8 REPLIES 8

‎08-01-2013 09:12 AM - last edited on ‎04-20-2016 08:49 AM by HP Administrator

HP Recommended

Hi,

 

Please refer the link below to troubleshoot the issue.

 

http://support.hp.com/us-en/document/c02790693

Although I am an HP employee, I am speaking for myself and not for HP.

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‎08-01-2013 09:19 AM

HP Recommended

I have tried all this previously and as mentioned before, nothing works.  The printer itself shows that it is connected to the wireless internet and says it ready, but when you look at things from the computer it says differently.  Even the preint and scan doctor said that it couldn't solve the issue and to come to the forums.

 

‎08-01-2013 09:24 AM

HP Recommended

Hi,

 

What happens when you try to print is there any error ?

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

‎08-01-2013 09:27 AM

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No, the computer just says that the printer is offline and keepts the item in the printing queue.  Nothing happens on the printers end.

‎08-01-2013 09:28 AM

HP Recommended

Hi,

 

Have you tried assigning a manual ip address on printer, to assign manual ip address check link above.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"

‎08-01-2013 01:37 PM

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I have tried that and nothing has changed.

‎08-01-2013 02:08 PM

HP Recommended

I tried most everything on the solutions link provided but none of them worked.  The only one I did not try was the one where you uninstall all hp software programs.  I don't know which programs exactly to uninstall because I use an hp laptop.  I don't want to mess up my laptop in the process.

‎08-02-2013 04:06 AM

HP Recommended

Hi,

 

Since you have an HP computer I would suggest you only do uninstalls up to Level 3.

 The level 4 uninstall will remove all traces of HP software, which may remove more than you want, especially if you have an HP computer. I would suggest you do a level 3 uninstall as follows: load your driver CD and navigate to the util\CCC directory on the CD. There will be a series of batch files, uninstall_L1.bat through uninstall_L4.bat. I would suggest you run uninstall_L1.bat, then uninstall_L2.bat then uninstall_L3.bat.


I suggest you do not run the uninstall_L4.bat file.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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