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- Photosmart C7250 Printer message "Ink System Failure" error...

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09-05-2012 12:45 PM
First message was "ink cartridge past expiration." I turned the printer off and on again. Tried printing again. New message was
"Ink System Failure", I bought a new cartridge, installed it, tried again, still "Ink System Failure". The printer is a 3 in 1, Black Plus 5.
About 4 years old.
Solved! Go to Solution.
Accepted Solutions
09-06-2012
02:18 PM
- last edited on
02-21-2017
11:13 PM
by
OscarFuentes
Hello rubadub,
Here is the HP Troubleshooting article in regards to your issue.
Ink system failures generally reside within the ink cartridge, the printhead, or the printer. Since you have already replaced the ink cartridge the problem lies within the printhead or the printer.
The printhead of the C7250 is permanent and can not be replaced or cleaned externally from the unit so there is not much we can do with working with it.
Go through the article and follow the steps in order
1. Remove the cartridges and reinstall
2. Use the automatic printhead cleaning utility (sometimes you may have to run this several times)
3. Reset the product
4. Service the product
If the first three steps don't resolve the issue, there isn't much else to do other than service the product. Post back if the first three steps help or do not help, maybe we can think outside of the box before going to servicing, but let's see if the general standard steps work.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
09-06-2012
02:18 PM
- last edited on
02-21-2017
11:13 PM
by
OscarFuentes
Hello rubadub,
Here is the HP Troubleshooting article in regards to your issue.
Ink system failures generally reside within the ink cartridge, the printhead, or the printer. Since you have already replaced the ink cartridge the problem lies within the printhead or the printer.
The printhead of the C7250 is permanent and can not be replaced or cleaned externally from the unit so there is not much we can do with working with it.
Go through the article and follow the steps in order
1. Remove the cartridges and reinstall
2. Use the automatic printhead cleaning utility (sometimes you may have to run this several times)
3. Reset the product
4. Service the product
If the first three steps don't resolve the issue, there isn't much else to do other than service the product. Post back if the first three steps help or do not help, maybe we can think outside of the box before going to servicing, but let's see if the general standard steps work.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.
