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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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The troubleshooting steps in this document may help, especially checking the vents.  If that does not resolve the issue the post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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Hi rockbasso, have you checked that the Yellow cartridge is vented properly?

  • If the cartridge has a clogged vent, try cleaning the vent with a pin.
    Figure 11: Close-up photo of a clean cartridge vent
    Photo: Close-up photo of a clean  cartridge vent
    Figure 12: Close-up photo of a vent clogged with adhesive
    Photo: Close-up photo of a vent clogged with adhesive
I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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i have above a printer hp photosmart plus printer on then coming " printhead installed is not intended for use in this p

rinter.or is damaged prefer to printer doccumentation" error messege is coming .

some time other error messege is coming " incompatible print head

 

pls-solutin me

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Thanks for the tip on venting. This venting thing is new to me. Ironically, the yellow cart began working once I turned the machine off then back on. Go figure. Then the black cart began printing horribly and I had to clean the heads again to fix that. All in all, this has used up a lot of ink which makes me pine for the good 'ol days when HP built the heads onto the cartidges. The B209 is like having a Hummer in that it sucks ink like no tomorrow! I've already purchased an HP 8600 to replace it and it's going up to my mothe. Too many more issues thougn and it's going to the electronic recyle bin. Sad to see HP creating such a dog of  a PSC. -- Former HP Employee and current HP stock holder.

HP Recommended
Don't use water. The ink is soluble in rubbing alcohol so let it soak. Use lint free coffee filters to gently wipe the contacts and print heads that can be removed using the levers. . U tube is full of videos about other printers having this problem.
HP Recommended

jerryinmd wrote:
Don't use water. The ink is soluble in rubbing alcohol so let it soak. Use lint free coffee filters to gently wipe the contacts and print heads that can be removed using the levers. . U tube is full of videos about other printers having this problem.

I would suggest NOT using alcohol as this may cause delamination of the printhead electrical layers, leading to a necessary printhead. The post here may help.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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@santhoshlonan wrote:

i have above a printer hp photosmart plus printer on then coming " printhead installed is not intended for use in this printer or is damaged prefer to printer doccumentation" error messege is coming .

some time other error messege is coming " incompatible print head

 pls-solutin me


The steps in this document may help resolve your issue.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


HP Recommended

 This printer is a bit of crap, save yourself some time and chuck it or use it as a peper weight. By a Canon!!!!!

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My Photosmart Printer wasn't printing black. I was going to actually wash the print heads but instead of this I took the advice buried in one of HP responses  that the new HP ink cartridge ( good till 2015) may be defective. Took my black ink cartridge back to Staples, got a new one free and Surprise! The new ink cartridge works fine and I'm printing black again. So problem has been solved for me.

 

By the way, if you google, you'll find Canon printers folks complaining about problems like this as well. My Photosmart Plus B209a has been printing with a few problems that I was able to fix since 2009.

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Dean, what do you do if your advice did not fix the problem??
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