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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-05-2015 02:08 PM

HP Recommended
Product: Photosmart C4480
Operating System: Mac OS X 10.10 Yosemite

Since I upgraded to Yosemite, everytime I try to scan a document, a message appears saying "Please select area to scan". This never happened before.

I tried scanning through "Preview", "Image Capture" and "Printers and Scanners" and always got the same message.

Any hints?

Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-05-2015 02:41 PM - edited ‎05-05-2015 10:15 PM

HP Recommended

Hi,

Either select a scan area by marking the required area within the scan preview, or uncheck the Custom Size checkbox and select the required scan size.

 

I would also suggest trying HP Easy Scan from the Mac App Store, it may provide you an extra functionality.

 

It can be installed from the following link, it will be placed within the Applications folder:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

View solution in original post

2 REPLIES 2

‎05-05-2015 02:41 PM - edited ‎05-05-2015 10:15 PM

HP Recommended

Hi,

Either select a scan area by marking the required area within the scan preview, or uncheck the Custom Size checkbox and select the required scan size.

 

I would also suggest trying HP Easy Scan from the Mac App Store, it may provide you an extra functionality.

 

It can be installed from the following link, it will be placed within the Applications folder:

https://itunes.apple.com/us/app/hp-easy-scan/id967004861?mt=12

 

Regards,

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎05-05-2015 03:03 PM

HP Recommended

Thank you very much Shlomi. You saved the day.

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