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- HP Community
- Archived Topics
- Printers Archive
- Poor Print Quality

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04-23-2017 07:27 AM
Color print has lines running through it. Colors look very faded, even in the best quality print mode. I've tried alligning the print head and cleaning them MANY times.
04-24-2017 09:25 AM
Hi! @3457, Welcome to HP forums.
I understand you have print quality issues with your printer.
Don't worry I will try to help you out.
Did you make any changes to your printer?
Does the issue persist while copying from the printer?
Try printing from a different application and check if the issue persists.
Please try the steps recommended below.
If you cannot wait for the automatic servicing to complete, cleaning the printhead could help. Follow these steps to clean the printhead.
NOTE:
Cleaning the printhead uses more ink than the automatic printer servicing.
CAUTION:
Never turn off the printer when ink cartridges are missing. Make sure you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.
Load plain white paper into the tray.
On the printer control panel, swipe the display to scroll to Setup, and then touch the Setup icon (). The Setup menu displays.
Swipe the display to scroll to Tools, and then touch Tools.
Touch Clean Printhead.
NOTE:
Mechanical noises during the cleaning process are normal.
When the first cleaning stage completes, a test page prints. Examine the test page for print quality.
If these steps resolved the issue, touch No to skip the other cleaning stages. You do not need to continue troubleshooting.
If the issue persists, touch Yes to start the second cleaning stage.
When the second cleaning stage completes, a test page prints. Examine the test page for print quality.
If these steps resolved the issue, touch No to skip the last cleaning stage. You do not need to continue troubleshooting.
If the issue persists, touch Yes to start the last cleaning stage.
When the last cleaning stage completes, a test page prints. Touch OK, and then examine the test page for print quality.
If these steps resolved the issue, you do not need to continue troubleshooting.
Refer this article to further troubleshoot print quality issues.
Let me know if this works!
Have a beautiful day ahead! 🙂
A4Apollo
I am an HP Employee
