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GKal
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Poor pdf when using the feeder to scan.

HP Recommended
Color Laser Jet Pro MFP M277dw
Microsoft Windows 10 (64-bit)

When scanning a document using the document feeder, the left side of the pdf is not legible.

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Dvortex
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HP Recommended

Hello, @GKal – Hope you are well!

 

Thank you for becoming an HP Forum member. It is a great location to get help from the community, get suggestions and find what has worked for others.

 

I understand you are facing lines while scanning using the ADF. To assist you better, please post the image here with your reply. Also, try making a copy using the ADF and check if that is the same.

 

Alternatively, check the below figure, clean the ADF glass trip and cover (2 and 3 in the fig. below).

 

 ADF line issue.gif

 

 

Now, try a power drain on the printer as suggested below:

 

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Those steps should do the trick, let me know the outcome.

Cheers 🙂
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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DVortex
I am not an HP Employee
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