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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-07-2019 07:40 PM - last edited on ‎12-19-2024 10:19 AM by

HP Recommended
Product: Laserjet Pro M102w

I ran the latest firmware update on my printer. Everything went OK and the HP Firmware utility indicated that the firmware went in without problems. I verified that I had tthe correct firmware utility first. However, I can't find the printer on the network anymore. I tried to run the HP Esaystartsoftware, but it can't find the printer. I also can't print out a status page by pressing the cancel/resume button on the top left side of the printer. 

 

I'm worried that the printer got bricked rather than upgraded. What can I do next?

 

"HP COMMUNITY TEAM NOTE"

 

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2 REPLIES 2

‎04-07-2019 09:30 PM

HP Recommended

I would perform a factory reset. If the unit has a wired network adapter, connect with that and then setup the wireless again. If it does not have a wired network adapter then you wil likley need to connect the USB and then setup the wireless with the configuration utility.

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‎04-08-2019 03:29 PM

HP Recommended

Thanks for the suggestions Repairatrooper, but I can't seem to connect to the printer. USB cable or wifi does not work with the HP Easy Start software.

 

Is there a way to Factory Reset the printer without having to connect a computer up to it?

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