Previously Used Geniune HP Cartridges Installed

[RameshRK]

Hi 

Last week i brought black and color cartridges. Installed both today few minutes back , but got "Previously Used Geniune HP Cartridges Installed", this message was only for the color cartridge. Do i need to worry about it? What is this message all about? Why does it say "Previously Used"?

In the ink level display show all good.

Thank you

Ramesh

[rb011 · Accepted solution]

Hi @RameshRK,

Thanks for reaching out to the HP Support Forums with your message inquiry.

I understand that you have an HP Officejet 4630 e-All-in-One Printer that you bought a black and tricolor cartridge for and when you put them in the printer it is saying that the tricolor cartridge has been previously used. I would like to help with that.

The message is meant to indicate refilled or counterfeit ink cartridges, but it can also occur when a genuine HP cartridge is depleted or almost depleted.

The 'Used, Refilled, or Counterfeit Cartridge Detected' error message refers to Missed Rewards. HP Rewards are offered when you first install a genuine HP cartridge. If you receive this message long after you installed a new cartridge, you can disregard it.

Here is a support document that can help with the "Previously Used Genuine HP Cartridges Installed" message - A 'Used or Counterfeit Cartridge Detected' or 'Counterfeit Cartridge Advisory' Message Displays.

Please let me know if this resolves the issue, or if you require further assistance.

In fact, if this helps you to reach a solution, please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

Thanks!