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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-11-2017 12:32 PM

HP Recommended
Product: Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

I have an Officejet 6700 Premium. It is running wireless. I am getting the error message " There  is a problem with the printer or ink system. Turn the printer off then on. If problem persists, contact HP." I have turned it off and removed and replaced the power cord several times each time turning the printer on and the error message remains. This occured right after I replaced the 932xl Black ink cartridge. I have tried the Scan and Print Doctor which updated the driver but did not Fix the problem. Can you recommend any added fixes?

3 REPLIES 3

‎04-11-2017 12:41 PM

HP Recommended

Hi Walker3064,

I'm sorry you continue to get an error message on your printer. 

There is a troubleshooting document that may help.  I would recommend checking Step 5 to see if there is a firmware update for your printer. 

 

I hope this helps you.

Jean

I am an HP Employee

‎04-11-2017 12:56 PM

HP Recommended

JeanJAB. Your messgae helped. It was appently a problem with the new black ink cartridge. Cleaning and reinseting it cured the problem. Thank you for the prompt reply.

‎04-11-2017 01:23 PM

HP Recommended

Walker3064,

I'm happy to hear the troubleshooting helped! 
Thank you for letting me know!
Jean

I am an HP Employee
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