• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
From questions to kudos — grow your reputation as a tech expert with HP Support! Click here to sign up.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-13-2016 03:03 PM

HP Recommended

@Bobkins22

 

You could be right. However, before we conclude this, please check if the printer picks up the photo paper while making a copy. You will have to go to copy settings and select paper type as photo paper and paper size to photo paper size and try to make a copy. If copy fails then it could be a printer issue. If copy from photo tray fails then it is a compatibility issue. Cheers! 🙂

‎12-13-2016 03:13 PM

HP Recommended
Ah ok. It's copied an image onto photo paper from the photo tray.

‎12-14-2016 06:30 AM

HP Recommended

@Bobkins22

 

Thanks for checking that! 🙂 Seems like the printer hardware is fine and as you rightly said, it is a software issue. I suggest you remove the printer completely from the Chome OS. Then register the printer and add it again in Chrome. 

 

Post that, before you print, change the print settings. Select the paper type and size and then try to print. Let's hope for the best. Cheers! 🙂

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.