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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-25-2017 02:12 PM

HP Recommended
Product: HP Officejet 6700 Premium
Operating System: Microsoft Windows 10 (32-bit)

I have a toshiba Satellite P55T-A5202 and the above printer. The problem my wife gets is that every time she sends a document to the printer it stays in the queue. It will not print nor can it be deleted. She has to log off the laptop and then once she logs back on the document will automatically print. I have tried to remove the printer from the computer, restart the laptop and then reinstalled the printer but the problem still occurs. she is using office 365.

1 REPLY 1

‎03-25-2017 08:02 PM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.


Bob Headrick,  HP Expert

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