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HP Recommended
Officejet 4630
Microsoft Windows 7 (64-bit)

After updating drivers, nothing shows in print queue although printer does print.  What has happened??

1 REPLY 1
HP Recommended

@camsg,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that the print jobs are not showing in the print queue but you are able to print.

 

This issue could occur if the spooler is not refreshed.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you listed below:

  1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

  2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

  3. Open Windows Services using one of the following methods:

    • Search Windows for services, and click Services in the list of results.

    • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

  4. Scroll through the list of services and find the name Print Spooler.

  5. Right-click Print Spooler and select Stop.

  6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

  7. Delete all files inside the PRINTERS folder.

  8. Shut down your computer from Windows.

  9. Make sure your printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

  10. Turn on the printer using the power button on the printer.

  11. Turn on the computer and wait for Windows to open.

  12. Try printing again and note what happens.

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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