Tell me what to do when Print and Scan Doctor doesn't come up when I click on it in the downloads folder. Task Manager shows it is running but it doesn't do ANYTHING. When I click on it again Windows 10 tells me there is another instance running. Something ain't right. This is version 5.0 of Print and Scan Doctor.
Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from the post that you are having issues with the Print and Scan Doctor not working on your Windows 10 PC. Don't worry as I have a few steps to help you get through this concern,
I understand that we had an issue with the HP PSDR 5.0. This was a temporary glitch while upgrading from the 4.9 version to the 5.0 version. I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here: http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe
You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.
Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you
The version available at the link you provided is 10.1 MB not 10.3. I downloaded the HPPS Dr from that link and it is doing exactly what it was doing before: NOTHING. All symptoms are exactly the same. When I click on it again I get the message that it is already running.