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Seafrog
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Print and Scan Doctor will not run on a Windows 10K machine

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Print and Scan Doctor
Microsoft Windows 10 (64-bit)

Tell me what to do when Print and Scan Doctor doesn't come up when I click on it in the downloads folder.  Task Manager shows it is running but it doesn't do ANYTHING.  When I click on it again Windows 10 tells me there is another instance running.  Something ain't right.  This is version 5.0 of Print and Scan Doctor.

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Jeet_singh
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Hi @Seafrog,

 

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. I see from the post that you are having issues with the Print and Scan Doctor not working on your Windows 10 PC. Don't worry as I have a few steps to help you get through this concern,

 

I understand that we had an issue with the HP PSDR 5.0. This was a temporary glitch while upgrading from the 4.9 version to the 5.0 version.  I believe the issue is now fixed and you can download the correct PSDR 5.0 version from here:  http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

 

You can confirm based on the size of the Binary File (10.3 MB). Just download and execute the file found there and disregard first the self-update screen that comes up.

 

Alternatively, if you have any issues with your printer that needs our attention, I would be more than happy to assist you 

 

Let me know if that helps! 

Good luck 

Jeet_Singh
I am an HP Employee

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Seafrog
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The version available at the link you provided is 10.1 MB not 10.3.  I downloaded the HPPS Dr from that link and it is doing exactly what it was doing before: NOTHING.  All symptoms are exactly the same.  When I click on it again I get the message that it is already running. 

 

Thanks for the attempt,

 

Bernie

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Seafrog
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Found a copy of 4.9 and installed it.  Seems to work perfectly on a Windows 10 machine.

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Jeet_singh
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Hi @Seafrog,

 

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. 🙂

Regards,

Jeet_Singh
I am an HP Employee

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