Print buffer not cleared. Printing over an old print job.

[_bluestar_]

When I restarted my printer after a long time, I found the paper jammed in the printer and there was something already being printed once the jam was cleared.

Printing anything after this point seems to be printing over an old print job. All prints are unreadable.

I have tried factory reset and turning off the printer but nothing works.

[The_Fossette]

Hi @_bluestar_

Welcome to the HP Forums!

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

I reviewed your post and I understand that whenever you print the printer is printing old print jobs.

I’d love to help!

Follow the steps in the below article and check if it helps.

http://hp.care/2lYe6VW

Let me know how it goes and you have a good day ahead.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Take care!

Cheers!