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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 05:52 AM

HP Recommended
Product: HP Officejet 4500
Operating System: macOS 10.12 Sierra

Just installed two NEW cartridges.
The 'print alignment' will not work.

 

Any ideas why?

 

1 REPLY 1

‎05-07-2017 04:01 PM

HP Recommended

Greetings @Bill-HP, 

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you replaced the cartridges and the printer is not printing an alignment page. 

Not to worry, I will be glad to help. 

Have you tried to make a copy on the printer?

Are you using genuine HP ink?

 

Recommend you try the steps suggested in this HP Article and it should resolve the issue you are facing. 

 

Let me know how it goes.

Chimney_83
I am an HP Employee

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