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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-27-2017 09:06 AM

HP Recommended
Product: HP Officejet 5740
Operating System: Microsoft Windows 7 (64-bit)

Hello, when I try to print something, the print window pops up but the screen either tries to load the preview forever or it can't find my printers at all.  How can I fix the problem?

 

 

1 REPLY 1

‎04-28-2017 12:11 PM

HP Recommended

@ITP,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print from your HP OfficeJet 5740 e-All-in-One Printer as the as the preview screen keeps loading forever.

 

This issue could occur if the printer is not set as a default printer or the correct port is not selected.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Printer is Offline (Windows)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23 - HP Support.
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