Print quality

[TJP_5056]

My recently purchase Office Jet Pro 6869 printer is printing very poor quality prints.  Harly prints text ( black ) and very little color. I've installed new HP cartridges, and rechecked to ensure they were installed correctly. I've realigned and cleaned the heads per recommended procedures.  Non of this has corrected the problem.  Should I return it to the store?  It's under warrenty.

[A4Apollo]

Hi! @TJP_5056, Thanks for stopping by HP forums!

I understand you have print quality issues with your printer.

Don't worry I'd like to help you out.

Did you make any changes to your printer?

Please provide the product number of your printer and operating system you are running on your PC to assist you better.

Please try the steps recommended below.

Use an automated tool to clean the printhead.

Follow these steps to clean the printhead.
 NOTE:
If the printhead is badly clogged, you might need to clean the printhead several times to restore normal print quality.
Load letter, A4, or legal size, unused, plain white paper into the input tray.
Press the Setup button ().
Press the Down Arrow button () to highlight Tools, and then press OK.
Press the Down Arrow button () to highlight Clean Printhead, and then press OK. The printer cleans the printhead, and a test page prints once the printer is done cleaning the printhead.
 NOTE:
Mechanical noises during the cleaning process are normal.
Examine the test sheet for print quality. Consider repeating the cleaning if there is an improvement. Sometimes the printer requires several cleanings.
Recycle or discard the test sheet.
When the cleaning process completes, press any button on the control panel to return to the Tools menu.
Align the printer again.

Never turn off the printer when ink cartridges are missing. Make sure that you replace any missing ink cartridges as soon as possible to avoid print quality issues and possible extra ink usage or damage to the ink system. To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

Refer this article to further troubleshoot print quality issues.

Let me know if this helps!

Have a great day ahead! 🙂