Print spooler missing?

[Rose4HP]

I just was able to scan using my printer but it still will not Print? What is the best solution?

Need Help.

Thanks,

Rose

[MKazi]

@Rose4HP

A very warm welcome to the HP community. A very good day to you. 

I understand that you have an  HP DeskJet 3630 All-in-One Printer. I read that the printer is able to scan but cannot print. Not worry, I'll do my best to help you. 

To provide an accurate resolution, I need a few more details: 

• Are the full featured printer drivers installed in your computer?
• When was the last time the printing worked fine?
• Is the printer able to make a copy? If yes, then it indicates the printing hardware is good.
• Did any software changes or updates happen in your laptop post which this issue started?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Please download and run the HP Print and Scan Doctor software. This is a free tool for Windows to help resolve issues with the printer drivers. 

If the printer still does not print then I suggest you to uninstall the printer drivers from the root level and reinstall it using the following steps:

• In Windows, search for and open Programs and Features.
• Select your HP printer.
• Select Uninstall.
• In Windows, search for and open Devices and Printers.
• In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
• Open up the run command with the "Windows Key + R" key combo.
• Type printui.exe /s and click OK.
• Click on Drivers tab.
• Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
• Select OK.
• Select Apply and OK on the Print Server Properties windows.
• Close Devices and Printers.
• Pease download and install the drivers from this link. 

I sincerely hope this fixes the issue. Please feel free to let me know how it goes. Good luck! 🙂

[Rose4HP]

I have tried what you proposed and it did not work just so frustrated I bought this new about 2 months ago it first worked right after installation then it just stopped .

I just don't have the time I will probably just send it back to HP.

[MKazi]

@Rose4HP

We can fix it together. You may reply with the information I requested in my previous post and I'll guide you further. 

Thanks!