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05-17-2017 05:26 PM
I have previously used the "scan to email" feature without a hitch. Tonight it tells me that the Username or Password is incorrect, and to check them. I finally found where there is a place for a Username and Password in the settings, but I haven't set them up before.. It's a family printer, so we all need access.
It scans fine to a Flash drive, to my computer, etc.
I tried rebooting the printer. Didn't help.
Ideas? I googled it and saw similar threads from several years ago.
05-18-2017 05:31 PM
Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting username or password incorrect error message while doing scanning to email. I would like to help you out with this issue today.
- Update the login details from the EWS page under Scan > Scan to Email > Outgoing Profiles.
- To access the EWS click the network icon on the printer screen to locate its IP address. Enter the IP address into your web browser.
- Click here and check the solution provided for similar issue on forum.
Let me know if that works.
I am an HP Employee