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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended
Pro MFP M277c6
Microsoft Windows 10 (64-bit)

I have previously used the "scan to email" feature without a hitch. Tonight it tells me that the Username or Password is incorrect, and to check them. I finally found where there is a place for a Username and Password in the settings, but I haven't set them up before.. It's a family printer, so we all need access. 

 

It scans fine to a Flash drive, to my computer, etc. 

 

I tried rebooting the printer. Didn't help. 

 

Ideas? I googled it and saw similar threads from several years ago. 

1 REPLY 1
HP Recommended

@SnakePuncess

 

Thanks for taking an interest in the HP Support Forums! After reading your post I see that you are getting username or password incorrect error message while doing scanning to email. I would like to help you out with this issue today.

  • Update the login details from the EWS page under Scan > Scan to Email > Outgoing Profiles.
  • To access the EWS click the network icon on the printer screen to locate its IP address. Enter the IP address into your web browser.
  • Click here and check the solution provided for similar issue on forum.

Let me know if that works.

 

Cheers.

Sandytechy20
I am an HP Employee

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