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‎03-23-2017 12:43 AM

HP Recommended
Product: HP Photosmart C6380 All-in-One
Operating System: Chrome OS

When attempting to print on A5 sized paper, the ink keeps on coming out in Blue. I switched the paper to the standard US Letter size and the ink came out Black. I have restarted the printer. I am also printing from Google Docs. 

2 REPLIES 2

‎03-23-2017 01:36 AM

HP Recommended
Hi, I saw a similar issue posted in the HP support form . Please follow the below link and let me know if it works. http://support.hp.com/us-en/document/c01121135

‎03-23-2017 02:08 AM

HP Recommended

Hi,

 

Since printing output is good on letter size paper,  Please change Paper Type setting as per your A5 paper specificaiton (Plain, Photo etc).

 

Refer user guide for instruction to change paper type in this printer:

http://support.hp.com/us-en/product/HP-Photosmart-C6300-All-in-One-Printer-series/3560272/model/3560...

 

Thanks,

Avanish

ExpertOne

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