• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎10-04-2021 06:38 PM

HP Recommended
Product: HP Color Laser Pro M479f
Operating System: Microsoft Windows 10 (64-bit)

Printer Error Code 13.09.14. I know for sure there is no paper jam and need to reset the error code

Have powered on and off. Have replaced the transfer belt assembly so know there is no paper jam

Category:
3 REPLIES 3

‎10-06-2021 11:27 PM

HP Recommended

Have you check to ensure you do not have a piece of paper wrapped around the fuser? It is hard to see on this model of printer and you need to look closely. Fuser is located at back of printer, open the back door and it is behind the black panel at the top. 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



‎10-07-2021 05:24 PM

HP Recommended

Thank you for your reply.  I think I might see something.  Do I need to take the screws out and the black panel.  

‎10-07-2021 05:40 PM

HP Recommended

You need to remove the left and right sides and then you can remove the back.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.