cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
wim1234
New member
1 0 0 0
Message 1 of 2
514
Flag Post

Printer Error - Turn the printer off, then on

HP Recommended
Photosmart 7520

I always get the same printer error: "Printer Error. There is a problem with the printer. Turn the printer off, then on. "

I have repeatedly turned the printer off, even cutting the electricity completely for minutes and even hours. Unfortunately, this is not doing any good. The problem remains every time I switch the printer back on and the printer error that comes up is always the same one described above.

Can anyone help please ?

 

Thanks,

 

Wim

0 Kudos
1 REPLY 1
sandytechy20
HP Support Agent
HP Support Agent
25,736 25,616 1,414 1,485
Message 2 of 2
Flag Post
HP Recommended

@wim1234

 

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 7520 printer. I understand that you are getting printer error and you have already done some preliminary troubleshooting. 

 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

  • Reset the printer again as mentioned below.
  • Turn the printer on, if it is not already on.
  • Wait until the printer is idle and silent before you continue.
  • With the printer turned on, disconnect the power cord from the rear of the printer.
  • Unplug the power cord from the wall outlet.
  • Wait at least 60 seconds.
  • Plug the power cord back into the wall outlet.
  • Reconnect the power cord to the rear of the printer.
  • Turn on the printer, if it does not automatically turn on.
  • The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
  • Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here and follow the document and check if that works.

(Note: Though the title of the printer is different, these steps should fix the issue)

 

Let me know how it goes.

 

Cheers.

Sandytechy20
I am an HP Employee

0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation