Printer Error - Turn the printer off, then on

[wim1234]

I always get the same printer error: "Printer Error. There is a problem with the printer. Turn the printer off, then on. "

I have repeatedly turned the printer off, even cutting the electricity completely for minutes and even hours. Unfortunately, this is not doing any good. The problem remains every time I switch the printer back on and the printer error that comes up is always the same one described above.

Can anyone help please ?

Thanks,

Wim

[sandytechy20]

@wim1234

Welcome to the HP Forums. I would be happy to help you with your HP Photosmart 7520 printer. I understand that you are getting printer error and you have already done some preliminary troubleshooting. 

Don't worry though as I have a few steps to determine the issue and find a solution as well,

• Reset the printer again as mentioned below.
• Turn the printer on, if it is not already on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
• Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here and follow the document and check if that works.

(Note: Though the title of the printer is different, these steps should fix the issue)

Let me know how it goes.

Cheers.