Printer Error

[adriannaharris]

Hello, 

I recently updated my wifi router and since then have not been able to connect wirelessly. Everytime I try to connect my printer to my internet using the wireless wizard setup up it gives my a message stating: Printer Error. There us a problem with the printer. Turn the printer Off, then On. 

I decided to use an ethernet cable to see if that would allow me to print, it worked for a short amount of time. Now everytime I turn on my printer is is giving me this message. 

Please help thank you 🙂 

[Sizzlingsum_13]

Greetings!!@adriannaharris

Thanks for reaching out to the forums. I see that you've wireless connectivity issue. Don't worry as I'll be glad to help,

Here is a list of steps that commonly resolve issues: 

Step 1: Restart the computer, printer, and router.

Step 2: Check the status of the wireless connection.

Step 3: Evaluate a Wireless Network Test Results page.

Follow this link for detailed step by step instructions: Click here (Perform Steps 1,3,4 )

Please let me know if this resolves the issue, or if you require further assistance.

Cheers, have a nice day.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.