Printer Feed issue

[sloftin333]

Have had issues from day one with this printer... I even purchased the suggested paper to see if that would fix the issue.

The paper feed pulls the paper in crooked and jams the paper every time! Can I realign the paper feed? Please help it is extremely frustrating.

Thanks,

Sarah

[Jeet_singh]

Hi @sloftin333,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having an issue with the printer not feeding paper on your HP OfficeJet 7610 printer. I'll be really glad to help you with this,

To provide you with an accurate solution, I'll need a few more details:

Did you make any changes to the printer before the issue started?

Check for obstructions in the paper path. We recommend using a flashlight to make sure you see any smaller pieces?

For the purposes of this test, load 10 to 25 sheets of 8.5” x 11” plain white paper into the input tray.

Verify that the paper to be loaded in the printer is not ripped, dusty, wrinkled, curled, or any kind of damage on the paper.

Push the paper guides in the tray snugly but not too tight against the paper.

Ensure that Paper and tray are pushed into printer far enough to engage the feed roller.

Turn the unit’s power off, unplug the power cord and Remove the rear access door of the unit.

Clean the rollers – make sure you clean the pickup rollers and not the rear feed rollers!

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

For more details, please follow the steps suggested in the support document for - An 'Out of Paper' Error Message Displays on the Computer, and the Printer Does Not Pick Up or Feed Paper - Click here

f it does not pick up the paper, then try cleaning the rollers one more time.

If it does not pick up the paper this time then the printer needs servicing.

I would personally suggest this could be a printer hardware. I would recommend you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

[sloftin333]

seems to be working for now. thank you so much for your help

[Jeet_singh]

Hi @sloftin333,

Thank you for the update,

I appreciate your time and efforts,

I'm glad you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Regards,