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- Printer HP Photosmart 5520 keeps going offline

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05-06-2014 02:45 AM
Glad it's not just me having this problem. Also annoyed there is no real fix for this problem too.
Would be a great wireless printer if it would just do what it says on the box!! Upgraded the firmware, software. Installed everything it needs. Once it's in 'sleep mode', it stays there. I need to use this printer remotely sometimes and when I can't it's infuriating.
Well done HP, ePrint sounds good when your selling it. But in practice on this particular printer, its CRAP.
When I get near to the printer again (other side of ther country at the moment) I'll be turning any 'sleep modes', Wireless or standy functions off and wiring it direct to an Ethernet.
Poor product, poor service, poor functions. Avoid this printer people!
05-10-2014 05:15 AM
This solution works with my HP SmartPhoto 5520 device and Windows 8.1
Set a static IP in the printer (click here) (example for a Linksys router)
Open your Control Panel.
Go to View devices and printers (or devices and printers)
Add printer
Now it will search for the printer but will not find it , so you can cancel this or wait.
Now you click on The printer that I want isn’t listed.
Select Add a printer using a TCP/IP address or hostname.
Select TCP-IP device.
Type the IP address from the printer
Click on next.
(If you get a question about a port – select the HP Jetdirect.)
Use the already installed drivers.
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