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- Printer Issue after applying an update to my printer

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05-24-2017 02:55 PM
I had a message on the screen of my printer. After the update the screen on my printer turned blue it has a picture of the on/off button and this number B89BF84C. I tried shutting my printer down and restarting it, I also unplug the printer and restarted it. Everything I try I still have the blue screen with a picture of the on/off button and the code B89BF84C.
Please help! I work from home and I need to be able to print.
Thank you.
05-25-2017 03:16 PM
Thank you for posting on HP Forums,
Riddle_Decipher is at your service.
As I Understand there are printer Issues after applying an update to my printer,
Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:
Did you perform a hard reset following instructions of an HP tech?
Also, did you try updating the firmware of your printer?
Let's first try and disable the IPv6 on your printer.
- Press to access the Setup menu.
- Scroll down and select Network Setup menu.
- Select the Wireless Settings and then scroll down to IPv6 and disable/turn off the same.
- Go back and scroll down to Ethernet Settings and disable the IPv6 as well.
Now, restart the printer and check. If the issue persists, try a power drain on the printer and check:
· With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
· Remove USB cable if present.
· Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
· Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
· Turn on the printer and wait till warm-up period finishes and the printer is idle.
Now, try making a copy and check.
If the issue persists, upgrade the firmware using this website: Click here
Let me know how that works out, keep me in the loop and Good luck! 😉
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
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