cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
New member
2 1 0 0
Message 1 of 4
386
Flag Post

Printer Not Found- Office Jet Pro 6400

HP Recommended

Good day 

I have set up my printer wirelessly but when i try and print from my laptop or my mobile it comes up the message " No Airprinters Found "

Please help.

Thanks and Regards

Mervz

0 Kudos
3 REPLIES 3
Highlighted
Level 14
21,074 20,455 1,540 3,478
Message 2 of 4
Flag Post
HP Recommended

Please provide the following relevant information so someone can help including:


Printer Model – done
Operating System of computer -
Detailed Problem Description including all network devices (extenders, switches)-
Connection Method - USB, Hardwired LAN, Wireless, Wireless Direct? -
Make and model number of router(s) and modem? -
Error messages - on printer screen and/or computer, any blinking light patterns? –
Is the printer plugged directly into the wall outlet?  Do not use any UPS, power strip or surge protector.  Yes this WILL cause the printer to drop offline and print strangely.
Do you think the printer is going to sleep and can’t wake up? -
If wireless, when the problem occurs, what is the status of Blue Wireless light on the printer, on, off or blinking? –

Power off printer and router.  Power on router and wait 3 mins, power on printer.  Does it connect to the router now?  Do you have a valid IP address?

0 Kudos
Highlighted
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

HP  Officejet Pro 8600 Plus

MacOS Sierra 10.12.5

 

Connected Wirelessly

Router: ZyXEL This router is connected via an adsl line.

Printer is connected directly to my wall socket.

I have tried switching both my printer and router off and on again with no success

 

On my printer it shows that printer is connected to my router wirelessly.

But when I try and print from my laptop the message comes up as "Printer not connected" "Looking for printer"

 

Kind Regards

 

 

0 Kudos
Highlighted
Level 14
21,074 20,455 1,540 3,478
Message 4 of 4
Flag Post
HP Recommended

Try this first.

 

Disable IPv6 in the printer if it is enable.   Set router to channel 1.  Dual band routers have to have different SSIDs for the 2.4 and 5.0 bands. 

 

Status now?

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation