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HP Recommended
hp officejet 7310 All in One
Microsoft Windows 8.1 (64-bit)

Thank you all. 

Error message Out ot Alighment

Didn't print document.

Changed cartridges but they felt full.

 Printed alignment. 

 Will not print the document. In black and white or will fill color.

 

ACtion taken

cleaned

Shut down

total reboot

realighment worked.

Does not print document

Sounds like it is printing - but the page is blank

1 REPLY 1
HP Recommended

Greetings @LRFDES2,

 

Welcome to HP Forums and Thanks for the post. 

 

I understand that you are unable to print from your printer. Happy to help. 

Kudos you to for trying to troubleshoot the issue on your own.

Are you able to make a copy on the printer?

 

Copy function of a printer is independent of the software on the computer.

If you are unable to make a copy, please do hard reset (disconnect the power cable of the printer, wait for a minute and connect the power cord directly to a wall outlet and turn the printer ON.)

If the printer still does not make a copy after a hard reset. Please contact our phone support for the service or upgrade options for the printer.

 

If you are able to make a copy, please uninstall the printer using the method mentioned below and install the back on the computer. 

 

Uninstall the printer from programs and features from the control panel.

Check in device manager, if the printer is listed there, please delete it.

Go to devices and printers, select any printer listed there and you will get some options on the top. 

Click on print server properties. 

You will get a popup, click on the drivers tab and delete all the HP printer drivers listed there, if any.

Delete all the instances of your printer listed in devices and printers.

Restart the PC.

Update the firmware on the printer using the control panel on the printer. (Will require the printer to be connected to your wireless network.)

Once the PC is on the desktop, press Win + R, it would bring a Run dialog box, 

Type %temp% in the run box and click Ok or hit the Enter button.

It would bring up the temporary files folder. Delete the files in the folder (You might not be able to delete all the files).

If possible, delete the printer from the registries using Regedit or using any other 3rd party application.

Restart the PC again. 

Download the latest full feature driver from www.hp.com/drivers and install it on the computer. 

 

Let me know if this helped. 

 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

Chimney_83
I am an HP Employee

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