• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
HP Recommended

This morning, the power on the wall where the router is plugged in went out. I fixed it and was able to get back on the internet. Problem is that the wireless printer is not working. When I go in to reinstall, my SSID network is not showing up in the available choices. And when I go in to manually type it, it can't find it. I'm on the internet. My correct names show up. I even went on to my router page to check those settings. I've uninstalled the printer and reinstalled it.  I keep getting the same.

 

Connectivity on report shows Network Name (SSID) Found.....FAIL

Yet, the networkname is listed on the current configuration part of the report at the bottom.

Report also says that Wireless is ON and is working.

 

Why is it not showing up?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Actually, I just changed the name of the SSID and it showed up.

View solution in original post

3 REPLIES 3
HP Recommended

Hi VinceS,

 

Have you tried resetting the network defaults on your printer? Please let me know the exact product number of your printer so we can begin troubleshooting.  Click here  to obtain your product number. I look forward to hearing from you soon.

 

Thanks,

HevnLgh
I work on behalf of HP



Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!
HP Recommended

Actually, I just changed the name of the SSID and it showed up.

HP Recommended

How do you changed the SSID on your printer? I'm trying to get my printer to connect to my router which connects to my MAC. How do you changed the SSID?

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.