Printer can't work.

[Amrendra1]

My printer can't work.... please help. My product is in under warranty.

[Amrendra1]

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[Riddle_Decipher]

@Amrendra1

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂 

As I understand the printer doesn't work anymore,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you install and/or run the HP print and scan doctor?

Have you set the printer as defaults after installing the full feature software?

Does the printer work as a stand alone without the use of the computer?

While you respond to that, here's a few things you can do:

Step 1: Use HP Print and Scan Doctor to check connectivity

HP provides a free tool called HP Print and Scan Doctor to diagnose and resolve printing problems. Download and run HP Print and Scan Doctor to quickly and automatically perform several troubleshooting tasks known to resolve this issue. When this link is clicked, HP Print and Scan Doctor is downloaded using your Internet browser's download capabilities.

Step 2: Set the default printer and unpause printing

The default print driver might have changed from the driver you installed to another driver, such as a Web Services for Devices (WSD) driver with a very similar name. Change the default print driver to your originally installed driver and confirm the printer is not set for offline use.

CLICK HERE FOR MORE STEPS AND INSTRUCTIONS.

Keep me posted for further assistance 😉