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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-20-2017 12:13 PM

HP Recommended

Entering ipconfig in the cmd window gives me something called ipv4 address, ipv6 adress, and subnet mask, but I don't see anything close to the ip address my printer gives me.  Sorry I'm being so dense.  I appreciate your help.

‎05-20-2017 12:20 PM

HP Recommended

What is the ipv4 address?

 

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‎05-20-2017 12:22 PM

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72.39.222.101

‎05-20-2017 12:37 PM

HP Recommended

Are you sure that the computer IP start's with 72 and not 172?

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‎05-20-2017 12:40 PM

HP Recommended

I've looked at it closely.  It def. starts with 72.

‎05-20-2017 12:51 PM

HP Recommended

Can you describe your internet hardware setup? router name, computer model name & #

72 is not a private network range, possible starting IP ranges 192. 172. or 10.

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‎05-20-2017 01:10 PM

HP Recommended

The router is a D-Link DIR-835.  The computer is a refurbished Dell Intel core i5.  Where do I find the rest of the information?

‎05-20-2017 01:58 PM

HP Recommended

Do you know the IP of your router?

How is the Dell connected? WiFi or Ethernet

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Please mark the post that solves your issue as "Accept as Solution".
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‎05-21-2017 09:12 AM

HP Recommended

I don't know the ip of the router, and I can't seem to log on to the router to find out.  I used to know how to do that.  The computer is connected with an ethernet cable.

‎05-21-2017 09:53 AM

HP Recommended

The default IP for your router is 192.168.0.1, if you can not acccess it then you while need to reset it.

The computer is connected to the router thru the ethernet cable?

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Please mark the post that solves your issue as "Accept as Solution".
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