Printer cartridge cannot move.

[DesertCoast]

My printer keeps saying,  The print cartridge cannot move.  Open the ink cartridge access door, clear any paper jam or obstruction, and select OK.   

I have followed all of the suggested steps to fix this issue via the HP video.  Didn't work.  There is no paper jam in it anymore.  The ink cartridges are placed in correctly.  It's been turned off and back on a few times.   

What else can I do?

[Barachiel]

@DesertCoast

Good Day. A warm welcome to the HP community. 

I reviewed the case regarding issues with the computer crashes randomly. I will be delighted to assist you here.  

Superb description, brilliant troubleshooting and terrific observations made before posting. Kudos to you for that. 😉 

For better clarity and to assist you correctly, I would require more information regarding this:  

Did you try to perform a complete power reset ?

If not, follow these steps to reset the printer.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Once done, try to print. If it still doesn't work, then follow this document https://support.hp.com/in-en/product/hp-officejet-5740-e-all-in-one-printer-series/6617253/document/... which will provide you step by step instructions. By the end of the document I'm sure the issue would be resolved. 🙂  

This should do the trick for you.Please perform all these steps patiently as it is critical to resolving the issue. 

The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat. 🙂  

Hope this helps. Let me know how it goes. 😉