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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-29-2013 12:42 PM

HP Recommended

Have an HP Photosmart C4580 wireless printer.  Have changed both cartridges only to get the error message of "missing or disabled" error message.  Upon looking under printer setup, I found a "pen failure - color cartridge" message.  Is there a home-based fix, a service fix or has the unit died?  Would like to take care of the problem ASAP.  Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-07-2013 02:52 PM

HP Recommended

If the printer is not in warranty, that implies HP cannot replace it for free. However, if you call 1-800-474-6836, they may be able to provide you with a discounted price on a more up-to-date model.

 

Mario

I worked on behalf of HP.

View solution in original post

11 REPLIES 11

‎04-29-2013 12:47 PM - last edited on ‎04-19-2016 01:02 PM by HP Administrator

HP Recommended
Hi
Try the suggestions below
http://support.hp.com/us-en/document/c01442936

That work?
Ciara
I am speaking for myself and not for HP. Twitter: @Ciara_B_27

‎04-29-2013 01:09 PM

HP Recommended

Found the problem.  The color cartridge printer contact has a glob of black ink right over the contact points for the color cartridge.  Seems fairly dry.  Can I use rubbing alcohol to clean it?  Very tight area to do that work.  Dry Q-tips barely take any ink off.

‎10-04-2013 12:54 PM

HP Recommended

Ciara, that did not work. It a Photosmart C309n printer.

‎10-07-2013 01:38 PM

HP Recommended

Hello margo57. If the steps in Ciara's document above did not resolve the issue, you would need to replace the printer, as indicated at the bottom of the document. If the printer is in-warranty, you can call HP at 1-800-474-6836 to get it replaced. If you are unsure of the printer's warranty, you can check here: http://h20566.www2.hp.com/portal/site/hpsc/public/wc/home?ac.admitted=1381173165579.876444892.199480...

 

Please let me know if you have any further questions or concerns. I'm only here to help!

 

Mario

I worked on behalf of HP.

‎10-07-2013 02:32 PM

HP Recommended
Mario, I ended up replacing one of the cartridges and it worked fine for one day. Then I got the message again. The printer is not under warranty anymore so does that mean I do have to replace the printer?

‎10-07-2013 02:52 PM

HP Recommended

If the printer is not in warranty, that implies HP cannot replace it for free. However, if you call 1-800-474-6836, they may be able to provide you with a discounted price on a more up-to-date model.

 

Mario

I worked on behalf of HP.

‎10-07-2013 02:54 PM

HP Recommended
Thanks so much. Do they take trade-in for parts? I appreciate your help!

‎10-07-2013 03:07 PM

HP Recommended
Mario, can you tell me which other HP printers use the same ink cartridges: 564?

‎10-07-2013 03:36 PM

HP Recommended

The most recent printers that use these cartridges are the HP Photosmart 5520, 6520, and 7520.

 

Mario

I worked on behalf of HP.
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