Printer cartridge error

[PLE12]

I changed both cartridges with HP original new cartridges and I keep getting a tricolor cartridge error.  I removed the cartridge and cleaned it with a clean coffee filter.  I also disconnected the power and cleaned the contacts on the printer. No GO.  I have done this several times.  BOth the black and the tricolor have plenty of ink in them.  I do not know what to do to correct this error and be able to print.

I removed both old cartridges and put in on e new one at a time.  HELP!

[Jeet_singh]

Hi @PLE12,

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

I understand you are getting a print cartridge error message on your HP OfficeJet 4635 printer. I'll be really glad to help you with this,

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

* With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

* Remove USB cable, if present.

* Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

* Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

* Turn on the printer and wait till warm-up period finishes and the printer is idle.

* Now insert the ink cartridges and then try to print a test page and check if it works.

Make sure that the cartridges are compatible

Remove, inspect, and then reseat the cartridges

Clean the electrical contacts

For more assistance, please follow the steps suggested in the support document - Click here

If the issue persists, I would suggest you try to use the older cartridge and check if it works, this is to identify if it's an issue with the cartridge or with the print head.

If nothing works, I would suggest you contact our HP phone support for further assistance. Please fill in the product details to get the tech support number.

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone numberCase number and phone number appear.

They will be happy to assist you immediately.

Keep me posted for any other assistance,

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,