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bestb
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Printer connected to Wifi, but will not print

HP Recommended
HP ENVY 4520
Microsoft Windows 10 (32-bit)

My printer is connected to wifi just fine, but every time I go to print something, it just sits in the que and does nothing.  But as soon as I get up and turn the printer off, then back on, then it will start printing.  I can't do that every time of course..!!  Help please 🙂  Thank you!!

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sandytechy20
HP Support Agent
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@bestb

 

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP ENVY 4520 printer and you are unable to print on wireless connection.

 

However, I will need a few details to provide an accurate solution,

  • Are you getting any error message while printing wireless?

Meanwhile:

  • Use HP Print and Scan Doctor to check connectivity.
  • Set the default printer and unpause printing.
  • Reset the printer and check the connection status.
  • Make sure the correct port is selected.
  • Update the printer firmware.

Click here and refer the document to perform the above steps.

(Note: Though the title of the printer is different, these steps should fix the issue)

 

Let me know if that works.

Cheers.

Sandytechy20
I am an HP Employee

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bestb
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@sandytechy20     I am not getting an error message and I tried every step in that document.  It is still not printing.  I just looked again and noticed that now my printer is greyed out with a green check mark under Devices and Printers in the control panel.

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sandytechy20
HP Support Agent
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@bestb

 

Thanks for the reply.

I appreciate your time and effort.

 

If the printer has green check mark,  then it shows the printer is properly installed.

 

Follow the below steps to fix this issue.

 

  • Delete job files and restart.
  • Use HP Print and Scan Doctor.
  • Reinstall the print driver.

Click here and try the steps mentioned  in the document to fix this issue.

 

Keep me posted.

Cheers.

 

 

Sandytechy20
I am an HP Employee

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