Printer connected to Wifi, but will not print

[bestb]

My printer is connected to wifi just fine, but every time I go to print something, it just sits in the que and does nothing.  But as soon as I get up and turn the printer off, then back on, then it will start printing.  I can't do that every time of course..!!  Help please 🙂  Thank you!!

[sandytechy20]

@bestb

Thank you for visiting the HP Support Forums and Welcome. I have read about your HP ENVY 4520 printer and you are unable to print on wireless connection.

However, I will need a few details to provide an accurate solution,

• Are you getting any error message while printing wireless?

Meanwhile:

• Use HP Print and Scan Doctor to check connectivity.
• Set the default printer and unpause printing.
• Reset the printer and check the connection status.
• Make sure the correct port is selected.
• Update the printer firmware.

Click here and refer the document to perform the above steps.

(Note: Though the title of the printer is different, these steps should fix the issue)

Let me know if that works.

Cheers.

[bestb]

@sandytechy20     I am not getting an error message and I tried every step in that document.  It is still not printing.  I just looked again and noticed that now my printer is greyed out with a green check mark under Devices and Printers in the control panel.

[sandytechy20]

@bestb

Thanks for the reply.

I appreciate your time and effort.

If the printer has green check mark,  then it shows the printer is properly installed.

Follow the below steps to fix this issue.

• Delete job files and restart.
• Use HP Print and Scan Doctor.
• Reinstall the print driver.

Click here and try the steps mentioned  in the document to fix this issue.

Keep me posted.

Cheers.